COVID-19 Safety Policies at Swanley Square Shopping Centre

Download the centre store guide map for access guidance

We are pleased to welcome you back to Swanley Square shopping centre. We would like to ask all customers to be patient and considerate and to follow and take note of any signage around the centre. Please be assured that we are following government advice. The floor signs you will see are a reminder that we care for your safety and wellbeing.

– Social Distancing

We would like to remind all our customers to adhere to the government social distancing guidelines, by maintaining at least 1 metre of space between yourself and others whilst in the centre. This should include when queuing at checkouts and speaking to our staff in stores, as well as walking through our shopping centre.

– Safety Notices

Creating a safe environment is our number one priority. We would like to remind all Swanley Square customers to adhere to ALL of the measures put in place to maximise your safety when shopping with us. Please take note of the new floor stickers and any signage around public areas to help remind you of the procedures.

– One-way Traffic

We would like all customers to be mindful whilst shopping at Swanley Square shopping centre of the new queue systems in the external parts of the precinct. The pavement signage is a reminder for us all to adhere to social distancing guidelines.


To comply with new government regulations, face coverings will be mandatory for customers in all our Swanley shops & businesses (excluding seated areas in our cafes) from 24th July. Exceptions to this are: our store staff and children under the age of 11; people with certain disabilities and individuals with breathing conditions; all of whom are not required to follow the new regulation. We thank you in advance for your co-operation on this matter.

– Limiting Numbers

For your safety, we have to limit the numbers of people in to each store. Please shop alone if possible (however we appreciate there may be exceptions). Some stores have amended their trading hours to allow for social distancing measures to be adhered to. Please refer to our stores page for the latest opening times.

– Trolley Restrictions

We would like to remind customers to be mindful when using trollies inside the stores. Please maintain social distancing and be aware of personal hygiene. All trollies undergo strict cleaning routines.

– Hand Washing, Sanitisers & Cleaning

We have improved our cleaning and disinfectant routine throughout the centre to ensure the safety of all customers and staff.

Thank you for your cooperation.